Kobo does not issue refunds on any purchase from the website.
Exception to the above is noted below.
If the delivery does not arrive Kobo will refund the paid amount for the said artwork.
In case of damage due to delivery only Kobo will refund the paid amount for artwork and delivery upon proof of damage, if contacted within 24 hours of the buyer receiving the said artwork. Proof of artwork entails and means a clear picture of damage via email.
We advise buyers to check artwork immediately on handover from the courier.
Kobo does or exchange paintings once sold.