FAQs

FAQs

Please read the below FAQs and if you do not find an answer to your query, please get in touch through the contact form or email.

For the buyer:

How do I buy?
Click on the ‘BUY THIS’ link on the Gallery page.

How do I pay?
Cash on delivery ONLY for within the U.A.E.
For international clients: PayPal or bank transfer

How do I get my chosen art work?
We will deliver to the address in the contact form.

How long will it take for delivery?

Within 3 days in the U.A.E. and 2 weeks for international clients.

Can I pick up my chosen art work? 
Yes, please let us know by email or phone if you would rather pick it up.

Can I have my chosen art work delivered as a gift to an alternate address?
Yes, but payment must be made prior to that.

Can I view my chosen art work before purchase?

Yes if you are in the U.A.E, please contact us for a private viewing appointment.

Can I return or exchange my art work?
No, we do not have a return or exchange policy.

Are the works original?
Yes, all are original works (other than in the prints section) done by the artist named and you will receive a certificate of authenticity on payment.

Are the prints limited edition?
Prints are limited edition, numbered and signed by the artist. Editions vary by painting.

Do you frame the art works?
Some art work is sold already framed or stretched. We can also provide framing as a paid service.

How do I get a gift voucher?
Email or call to have it delivered to you.

What is the minimum gift voucher worth?
Gift vouchers start at AED 350/- and can be bought for any amount above that.

For the seller:

How do I sell my work on Kobo?
Email or call as per details on our ‘Contact’ page and we will send you a contract inclusive of Terms and Conditions for joining Kobo Art.

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